Broadband Services

Surrey Wi-Fi & VoIP Experts FAQ's

We offer fast, reliable broadband services across Surrey for both businesses and premium residential customers. Whether you’re after full fibre connectivity, mobile broadband, or a dependable backup connection, we tailor every package to suit your property, usage, and location.
Our broadband options include FTTP (Full Fibre), FTTC (Fibre to the Cabinet), and 4G/5G broadband. During your consultation, we run detailed coverage checks, speed tests, and infrastructure reviews. This ensures we recommend the right solution — not just the most widely available one.
Clients searching for business broadband Surrey often tell us they’re frustrated with long lead times, poor aftercare, or limited flexibility from large providers. That’s where we’re different. As a local provider. We offer hands-on service and fast response times, from initial survey to installation and beyond.
For critical operations, we offer automatic failover — if your primary broadband drops. A 4G/5G backup takes over instantly to keep your business running. This is a must-have for VoIP systems, cloud tools, and remote working.
Our business broadband Surrey service can also be bundled with VoIP phones and managed Wi-Fi, giving you a seamless, future-proof network. All systems are installed and supported by qualified engineers, and our ongoing aftercare ensures long-term reliability.
If you’re looking for flexible, high-performance broadband with expert support, we’re ready to help.

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Can I switch to your services after using you for a one-off fix?

Yes, absolutely. Many of our customers start with a one-off job, like broadband repair or Wi-Fi troubleshooting, and then choose our broadband switching service Surrey. We make the process simple by handling the transition, porting your numbers (for VoIP), and helping you upgrade to a better, more reliable setup.

Surrey Wi-Fi & VoIP Experts van parked outside Mercedes-Benz World in Weybridge, Surrey, during a Wi-Fi, VoIP, and 4G/5G broadband installation.

We often start working with new clients through a single job — a broadband relocation, a VoIP issue, or a Wi-Fi upgrade. After experiencing our hands-on approach, clear communication, and quality workmanship, many customers choose to fully switch. That’s why we make it easy to transition with our broadband switching service Surrey.

If you’re unhappy with your current provider but worried about the hassle of switching, we’re here to help. We take care of the technical migration, whether it’s moving your phone numbers, replacing outdated routers, or scheduling an engineer visit to avoid downtime.

Our broadband switching service Surrey is popular with both homeowners and small businesses. We ensure a seamless changeover from your existing supplier to one of our tailored packages. Whether you’re moving from a national provider or a low-cost local firm, we offer more reliability, better service, and responsive local support.

For businesses, switching often includes VoIP upgrades, improved Wi-Fi coverage, and 4G/5G failover solutions. For residential clients, we offer faster speeds, neater installations, and better customer service — all backed by our ongoing support.

Searches like “switch broadband provider in Surrey” or “change VoIP service” show how frustrated people are with poor support. Our broadband switching service Surrey gives you a reliable, hassle-free upgrade path.

If you’ve already worked with us for a one-off fix, you know the quality we deliver. Why not make it permanent?

Do your broadband packages include a failover option?

Yes. We offer broadband packages with automatic failover using 4G or 5G connectivity. If your main internet line goes down, the failover connection will activate immediately, keeping your business or home online without disruption. This is ideal for critical operations or remote work setups that depend on constant connectivity.

Welcome to Richmond upon Thames road sign with Surrey Wi-Fi Experts logo, representing local internet and broadband services.

In today’s connected world, downtime is more than an inconvenience — it’s a risk. That’s why we offer broadband failover Surrey solutions to keep you online, even if your main connection fails. Our systems use 4G or 5G as a backup line, automatically switching over in the event of an outage.

This service is especially valuable for businesses that rely on VoIP phone systems, cloud apps, or live customer interactions. Even a few minutes of lost internet can affect productivity, sales, or reputation. Our failover packages provide peace of mind with seamless, automatic switching — no manual resets or downtime.

Homeowners also benefit from broadband failover Surrey setups, especially if they work from home, use smart devices, or have children attending online classes. Our routers detect outages instantly and keep your devices connected, so you can keep working or streaming without interruption.

The system is fully configurable. You can prioritise certain devices, monitor usage, or even receive alerts if failover is activated. We supply the router, install the SIM, and set up everything to your requirements.

When people search “4G backup internet” or “failover broadband in Surrey,” they’re usually looking for a solution that works quietly in the background — ready when needed. Our local team designs each setup based on your premises, usage, and risk tolerance.

For reliable, business-grade broadband failover Surrey customers can trust, we’re here to help. Add it to your existing setup or include it as part of a new broadband and Wi-Fi package.

What broadband options do you offer in Surrey?

We offer FTTP (Full Fibre), FTTC (Fibre to the Cabinet), and 4G/5G broadband. We’ll recommend the best option based on availability and performance at your address.

Surrey Wi-Fi & VoIP Experts van parked outside The Bridge Hotel in Chertsey, Surrey, beside the River Thames during a local service visit.

We provide reliable and tailored business broadband Surrey solutions for offices, shops, remote teams, and even large homes with complex connectivity needs. Whether you need a fast fibre connection or a mobile-based alternative, we’ll help you choose the best option available for your address.

Our main broadband options include FTTP (Full Fibre), FTTC (Fibre to the Cabinet), and 4G/5G broadband. FTTP offers the fastest and most stable connection, ideal for high-bandwidth users or VoIP phone systems. FTTC is more widely available and still delivers good performance at an affordable price. If you’re in a rural area or need backup internet, our 4G/5G routers can keep you connected.

We regularly help customers searching for “fast business internet Surrey” or “broadband for home office setup.” Our consultations include speed tests, line availability checks, and expert advice — making sure you’re not just choosing the cheapest option, but the right one for long-term reliability.

Our business broadband Surrey packages can also include extras like failover protection (for guaranteed uptime), mesh Wi-Fi integration, and VoIP compatibility. This makes them perfect for both growing companies and tech-savvy households who need more than what big-name providers offer.

Every installation is handled by trained engineers with a focus on speed, tidiness, and performance. We stay available for aftercare and upgrades, giving you peace of mind and consistent support.

If you’re tired of dropped connections or slow downloads, contact us today. We’ll recommend and install the best-fit business broadband Surrey customers depend on.