FAQ Archive - Surrey Wi-Fi & VoIP Experts | Home & Business Connectivity

Can I switch to your services after using you for a one-off fix?

Yes, absolutely. Many of our customers start with a one-off job, like broadband repair or Wi-Fi troubleshooting, and then choose our broadband switching service Surrey. We make the process simple by handling the transition, porting your numbers (for VoIP), and helping you upgrade to a better, more reliable setup.

Surrey Wi-Fi & VoIP Experts van parked outside Mercedes-Benz World in Weybridge, Surrey, during a Wi-Fi, VoIP, and 4G/5G broadband installation.

We often start working with new clients through a single job — a broadband relocation, a VoIP issue, or a Wi-Fi upgrade. After experiencing our hands-on approach, clear communication, and quality workmanship, many customers choose to fully switch. That’s why we make it easy to transition with our broadband switching service Surrey.

If you’re unhappy with your current provider but worried about the hassle of switching, we’re here to help. We take care of the technical migration, whether it’s moving your phone numbers, replacing outdated routers, or scheduling an engineer visit to avoid downtime.

Our broadband switching service Surrey is popular with both homeowners and small businesses. We ensure a seamless changeover from your existing supplier to one of our tailored packages. Whether you’re moving from a national provider or a low-cost local firm, we offer more reliability, better service, and responsive local support.

For businesses, switching often includes VoIP upgrades, improved Wi-Fi coverage, and 4G/5G failover solutions. For residential clients, we offer faster speeds, neater installations, and better customer service — all backed by our ongoing support.

Searches like “switch broadband provider in Surrey” or “change VoIP service” show how frustrated people are with poor support. Our broadband switching service Surrey gives you a reliable, hassle-free upgrade path.

If you’ve already worked with us for a one-off fix, you know the quality we deliver. Why not make it permanent?

Is there ongoing support after installation?

Yes. We provide full aftercare for all our installations. Whether it’s broadband, Wi-Fi, or VoIP, we’re available for troubleshooting, remote assistance, configuration changes, upgrades, and advice. Our support ensures your system stays reliable long after the initial setup — with no call centres or long wait times.

van parked outside The Oatlands Chaser pub in Weybridge, delivering expert Wi-Fi and VoIP services to local businesses.

We believe great service doesn’t end after installation. That’s why our broadband and VoIP support Surrey packages include ongoing help, monitoring, and responsive troubleshooting. Whether you’re a home user or running a business. We make sure your systems keep running smoothly for the long haul.

Many customers come to us after being let down by larger providers who disappear once the job is done. That’s not how we operate. From day one, we stay connected with our clients to offer real support when it’s needed. Not just during business hours, but in critical moments too.

Our broadband and VoIP support Surrey service includes remote diagnostics, on-site visits if necessary, and help with upgrades or changes to your system. Whether your Wi-Fi needs tweaking, your VoIP call quality drops, or your broadband speed isn’t what it should be, we’ll investigate and resolve it quickly.

We also offer proactive services such as firmware updates, access point rebalancing, and cloud portal maintenance for TP-Link Omada systems. We’re always on hand to help you grow or scale — whether that means adding a new user, relocating a router, or adjusting your failover settings.

Customers often search for “tech support for small business” or “aftercare for VoIP systems.” With our broadband and VoIP support Surrey team. You don’t get a call centre — you get a real engineer who knows your setup and cares about your uptime.

Ongoing support is the difference between a one-time install and a long-term solution. We’re here for the long term.

What is TP-Link Omada, and why do you use it?

TP-Link Omada is a business-grade Wi-Fi system that delivers fast, secure, and reliable wireless coverage. We use TP-Link Omada Wi-Fi Surrey because it offers cloud-based management, high performance, and excellent scalability. It’s ideal for both commercial settings and large residential properties that need strong, consistent connectivity.

van parked outside a riverside pub in Chertsey, near the River Thames, providing Wi-Fi and VoIP installation for local businesses.

We exclusively install TP-Link Omada Wi-Fi Surrey solutions for both businesses and high-end homes because they offer unbeatable performance, flexibility, and value. Omada is a cloud-managed system, which means we can monitor and manage your network remotely — ensuring it runs smoothly at all times.

Omada is far more powerful than standard consumer-grade Wi-Fi. It supports advanced features like guest networks, load balancing, user tracking, roaming between access points, and full network segmentation. This makes it ideal for offices, retail units, warehouses, schools, and smart homes.

Many clients search for “professional Wi-Fi installation” or “business-grade Wi-Fi for homes,” and that’s where our TP-Link Omada Wi-Fi Surrey service stands out. We don’t just install a router and leave. We design a full network layout, place access points for optimal coverage, test signal strength in every room, and ensure full compatibility with your broadband.

Omada also works seamlessly with your VoIP phone system, smart home tech, CCTV, or business IT setup. If your Wi-Fi is slow, unstable, or overloaded, an Omada system can completely transform your user experience.

We recommend TP-Link Omada Wi-Fi setups because they’re scalable, secure, and easy to maintain. Need more coverage later? We can add access points without major rework. Want to change the password or set parental controls? It’s all managed in one intuitive cloud platform.

If you’re struggling with patchy Wi-Fi, signal dropouts, or slow speeds, upgrade to a system that just works. Omada is the future of wireless networking — and we make it simple.

Can I use VoIP phones with my current internet connection?

Usually, yes. We’ll check your network and broadband quality during our site survey to ensure it’s suitable for a reliable VoIP setup.

van parked near the Shepperton town sign in Surrey, performing VoIP and broadband connection checks for local customers.

Many customers ask whether their existing internet connection is suitable for VoIP — and the good news is, in most cases, it is. If you have a reasonably fast and reliable broadband line, your system can usually handle business VoIP with no problem. Our job is to make sure your setup is ready with minimal disruption.

When we provide a VoIP broadband check Surrey, we carry out a full connection assessment before we install anything. This includes testing for download/upload speeds, latency, jitter, and packet loss. These factors directly affect call quality and reliability. If any part of your connection doesn’t meet VoIP standards, we’ll advise you on upgrades, such as FTTP or 4G/5G failover.

We’ve worked with many Surrey businesses and home offices to set up VoIP without replacing their entire internet system. However, where needed, we also offer enhanced broadband and Wi-Fi solutions to ensure smooth VoIP performance — especially in multi-user environments or remote teams.

Searches like “is my broadband good enough for VoIP?” or “can I run VoIP at home?” are increasingly common. That’s why our VoIP broadband check Surrey service is a core part of our VoIP installation process.

By checking your connection first, we prevent future issues and give you confidence that your system will perform reliably from day one. Whether you’re switching from landlines or expanding a current setup, our VoIP broadband check Surrey service ensures a smooth transition.

Do your broadband packages include a failover option?

Yes. We offer broadband packages with automatic failover using 4G or 5G connectivity. If your main internet line goes down, the failover connection will activate immediately, keeping your business or home online without disruption. This is ideal for critical operations or remote work setups that depend on constant connectivity.

In today’s connected world, downtime is more than an inconvenience — it’s a risk. That’s why we offer broadband failover Surrey solutions to keep you online, even if your main connection fails. Our systems use 4G or 5G as a backup line, automatically switching over in the event of an outage.

This service is especially valuable for businesses that rely on VoIP phone systems, cloud apps, or live customer interactions. Even a few minutes of lost internet can affect productivity, sales, or reputation. Our failover packages provide peace of mind with seamless, automatic switching — no manual resets or downtime.

Homeowners also benefit from broadband failover Surrey setups, especially if they work from home, use smart devices, or have children attending online classes. Our routers detect outages instantly and keep your devices connected, so you can keep working or streaming without interruption.

The system is fully configurable. You can prioritise certain devices, monitor usage, or even receive alerts if failover is activated. We supply the router, install the SIM, and set up everything to your requirements.

When people search “4G backup internet” or “failover broadband in Surrey,” they’re usually looking for a solution that works quietly in the background — ready when needed. Our local team designs each setup based on your premises, usage, and risk tolerance.

For reliable, business-grade broadband failover Surrey customers can trust, we’re here to help. Add it to your existing setup or include it as part of a new broadband and Wi-Fi package.

What broadband options do you offer in Surrey?

We offer FTTP (Full Fibre), FTTC (Fibre to the Cabinet), and 4G/5G broadband. We’ll recommend the best option based on availability and performance at your address.

Surrey Wi-Fi & VoIP Experts van parked outside The Bridge Hotel in Chertsey, Surrey, beside the River Thames during a local service visit.

We provide reliable and tailored business broadband Surrey solutions for offices, shops, remote teams, and even large homes with complex connectivity needs. Whether you need a fast fibre connection or a mobile-based alternative, we’ll help you choose the best option available for your address.

Our main broadband options include FTTP (Full Fibre), FTTC (Fibre to the Cabinet), and 4G/5G broadband. FTTP offers the fastest and most stable connection, ideal for high-bandwidth users or VoIP phone systems. FTTC is more widely available and still delivers good performance at an affordable price. If you’re in a rural area or need backup internet, our 4G/5G routers can keep you connected.

We regularly help customers searching for “fast business internet Surrey” or “broadband for home office setup.” Our consultations include speed tests, line availability checks, and expert advice — making sure you’re not just choosing the cheapest option, but the right one for long-term reliability.

Our business broadband Surrey packages can also include extras like failover protection (for guaranteed uptime), mesh Wi-Fi integration, and VoIP compatibility. This makes them perfect for both growing companies and tech-savvy households who need more than what big-name providers offer.

Every installation is handled by trained engineers with a focus on speed, tidiness, and performance. We stay available for aftercare and upgrades, giving you peace of mind and consistent support.

If you’re tired of dropped connections or slow downloads, contact us today. We’ll recommend and install the best-fit business broadband Surrey customers depend on.

Can you help if my broadband was poorly installed by another provider?

Yes. We regularly assist customers who’ve had poor broadband installations from other providers. Whether the router was placed badly, cables were left exposed, or your speeds are unstable, we can repair or relocate your setup — even if you’re not currently using our service.

Surrey Wi-Fi & VoIP Experts van on a business callout in Shepperton, providing professional Wi-Fi and VoIP installation services.

If your broadband was installed incorrectly or just isn’t working as it should, you’re not alone. Many homeowners and businesses across Surrey deal with the frustrations of poor installations — from tangled wires to signal dead zones and dangerously exposed cables. We provide expert broadband repair Surrey clients can rely on.

Customers often come to us after searching for things like “fix my broadband installation” or “move my internet router.” Large telecom providers often cut corners or rush jobs, but we take the time to get it right. Whether you need your router moved to a better location, fibre cables repositioned, or components replaced, we’ll handle it efficiently and safely.

Our service begins with a full assessment of your current setup. We’ll test your speeds, inspect cable routes, and provide recommendations for improving performance. Even if your existing provider won’t help, we will — and we’re happy to assist non-customers.

Our broadband repair Surrey service also extends to full relocations, such as when you’re redesigning a home office, extending your property, or rearranging business premises. We work with you to create a network layout that’s tidy, secure, and optimised for both coverage and speed.

After a successful fix, many customers choose to switch to our full broadband and Wi-Fi services. With faster speeds, better support, and seamless upgrades available, we offer a smarter, long-term alternative.

Don’t let a bad install hold you back — contact us today for reliable, expert broadband repair Surrey homes and businesses trust.

What is Gamma Horizon VoIP and how does it benefit my business?

Gamma Horizon is a cloud-based VoIP phone system that allows your business to handle calls over the internet. It supports remote working, call recording, voicemail-to-email, and CRM integration.

van parked in Sunbury-on-Thames, supporting local businesses with cloud phone systems – What is Gamma Horizon VoIP and how does it benefit my business?

Gamma Horizon is one of the UK’s leading VoIP phone systems for small businesses, offering flexibility, cost-efficiency, and powerful communication features. Unlike traditional phone lines, Gamma Horizon operates entirely over your broadband connection, giving you the ability to manage calls from desk phones, laptops, or mobile devices.

Whether you’re a small team in one location or a growing business with remote staff, Gamma Horizon offers a centralised, scalable phone system that fits your needs. Features include auto-attendants, call recording, call forwarding, hunt groups, voicemail-to-email, and mobile softphone apps — all managed from an easy-to-use online portal.

When Surrey businesses search for “Gamma Horizon VoIP” or “VoIP phone systems for small businesses,” they’re typically looking for a way to reduce costs while gaining more control and flexibility. Gamma Horizon delivers all of that, with HD call quality and full support for hybrid or remote working environments.

As part of our installation service, we handle every aspect — from hardware setup and number porting to call flow design and ongoing support. We also ensure your broadband is VoIP-ready by assessing your connection and, if needed, improving it with FTTP or 4G/5G solutions.

What makes VoIP phone systems for small businesses like Gamma Horizon stand out is their ability to grow with your company. You can easily add users, create teams, or connect new sites without major infrastructure changes.

For any small business in Surrey looking to modernise communications, cut landline bills, and support flexible working, Gamma Horizon is a smart investment — and we’re the local team to install and support it properly.

Do you install Wi-Fi systems in residential homes as well as businesses?

Yes, we install high-performance Full Wi-Fi installation Surrey in both business and residential properties. While our setups are designed to meet business-grade standards, many homeowners choose us to install Wi-Fi networks in larger homes, multi-floor houses, and smart-enabled properties that demand stable, fast, and secure wireless coverage.

Road sign showing directions to Twickenham, with Surrey Wi-fi and VoIP Experts offering Wi-Fi system installations for both residential homes and businesses.

We specialise in residential and business Wi-Fi installation in Surrey. Delivering professional-grade wireless coverage to homes and offices across the county. Whether you’re a business owner in need of managed Wi-Fi or a homeowner frustrated with dead zones and slow speeds. Our expert solutions are built to meet your needs.

Many larger homes today require the same level of Wi-Fi performance as a commercial space. Streaming, video calls, smart devices, and remote work have made strong, consistent coverage a must. That’s why we install TP-Link Omada systems — the same enterprise-grade solution we use for business networks — in high-end residential properties across Surrey.

Customers frequently search for “Wi-Fi installation for large homes in Surrey” or “business-grade Wi-Fi for residential use,” and that’s exactly where we deliver value. Our tailored approach ensures that every room, floor, and outbuilding receives strong, reliable Wi-Fi coverage. From signal mapping to final setup, we handle everything.

As part of our residential and business Full Wi-Fi installation Surrey. We also assess your broadband connection to ensure it can support the speeds and traffic your network demands. If needed, we can recommend and supply faster fibre or 4G/5G broadband as part of a complete solution.

Our systems are fully scalable, centrally managed, and secured — ideal for businesses, growing families, home offices, and smart homes alike. If you’re tired of dropouts, buffering, or poor coverage, contact us today for a high-performance upgrade.

What areas in Surrey do you cover for Wi-Fi and broadband installations?

We cover the entire Surrey region, including Sunbury-on-Thames and surrounding areas. If you’re unsure whether we serve your postcode, just get in touch — we’re happy to check for you.

van parked in Sunbury-on-Thames, representing wide coverage across Surrey for professional Wi-Fi and broadband installation Surrey—what areas in Surrey do you cover?

We proudly serve businesses and homes across Surrey with fast, reliable broadband and Wi-Fi solutions. Our service area includes Sunbury-on-Thames, Shepperton, Staines-upon-Thames, Walton, Weybridge, Esher, and surrounding towns. Whether you’re upgrading an outdated setup or moving into a new property, we provide tailored solutions that meet your needs.

Our customers often search for “Wi-Fi and broadband installation Surrey” when looking for trusted local engineers who can offer fast response times and ongoing support. We specialise in installing TP-Link Omada Wi-Fi systems, full fibre broadband, and 4G/5G connectivity — making us a top choice for both businesses and premium residential properties.

Our service includes consultation, installation, network optimisation, and follow-up support. We ensure your connection is strong, stable, and future-ready. With our deep knowledge of Surrey’s infrastructure and property types, we avoid common pitfalls and deliver a professional result every time.

As part of our fully integrated offering, we also supply VoIP phone systems, broadband failover, and IT network support, making your entire setup work seamlessly together.

If you’re looking for Wi-Fi and broadband installation Surrey clients trust, we’re here to help. Get in touch for advice or to book a free site check.

Frequently Asked Questions

Surrey Wi-Fi & VoIP Experts FAQ's